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Percepia VMS Integration

Call Manager 5.x by jeter
Posted: 19 May 08

1. Create sip trunk
a. name the device
b. Destination IP address
c. Under Outbound calls party. calling party select first redirect number

2. Create route group
a. name the group
b. Choose the corresponding sip trunk

3. Route List
a. Create route list name
b. Choose the corresponding route group

4. Route Pattern
a. Create a route pattern to retrieve guest voicemail
    from room phone. (ex. 8201)      
b. Create a route pattern to retrieve guest voice mail
   from outside the room. (ex. 8202)
c. Create a route pattern to forward all the devices
   to freedom voice mail under busy and no answer
   conditions. (ex. 8200)
d. Create a route pattern to leave a voice mail for
   guest/staff without ringing the phone. (ex. 8210)
e. Create a route pattern for the front desk VM option.
   (ex. 8211)

5. Configure phones
a. On all the guest/admin devices the calls should route
   to the Freedom Voice mail under busy and no answer
   conditions.
b. Under individual line configuration page the
   coverage/destination should be "route pattern"
   that forwards the calls to voice mail.

6. Create message waiting numbers
a. Create two new msg waiting numbers for the guest phones.
   One to turn on, one to turn off.
   (ex. 8830 on, 8831 off)
b. Create two new msg waiting numbers for staff phones.
   One to turn on and other to turn off.
   (ex. 8832 on, 8833 off)

7. Make sure the CCM service "Cisco IP voice media stream
   APP" is activated.

8. Sip trunk security profile information
   Create a sip trunk security profile as follows.
a. Incoming transport type. (TCP+UDP)
b. Outgoing transport type. (UDP)
    
   Other information can be provided by Percipia
   Pre-Sales Questionnaire manual is recommended.
 

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