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AVAYA: IPO Office FAQ

IP Office NOUSER Source Numbers by cztech
Posted: 12 Dec 07 (Edited 11 Apr 13)

The following source numbers can also be used on the Source Numbers tab of the NoUser user. These affect all users on the system. Note that these source numbers typically require a reboot of the IP Office system to become effective.

DISTINCT_HOLD_RINGBACK
Used to display a specific message about the call type for calls returning after timing out from being parked or held. When configured, the top line on the phone displays Return Call - Parked or Returned Call - Held, instead of the connected party name or line name.


H323SetupTimerNoLCR
Used to set the fallback time from VoIP trunks to non-VoIP trunks within LCR. See IP Trunk Fallback.


LONGER_NAMES
Used to increase the length of names sent for display on DS phones. See Caller Display.


HIDE_CALL_STATE
Used to hide the call status information, for example Dial, Conn, etc, on DS phones. Used in conjunction with the LONGER_NAMES option.


ACD_QUEUE_DELAY=nn Software level = Up to 3.2.
Used to change the timeout for still queued messages. The parameter nn can be replace with a time in seconds between 20 and 180. For IP Office 4.0+ this has been replaced by Hunt Group | Announcements.


VM_TRUNCATE_TIME=X Software level = 4.0+, X = 0 to 7 seconds.
On analog trunks, call disconnection can occur though busy tone detection. When such calls go to voicemail to be recorded or leave a message, when the call ends the IP Office indicates to the voicemail system how much to remove from the end of the recording in order to remove the busy tone segment. This amount varies by system locale and the defaults are listed below. For some systems it may be necessary to override the default if analog call recordings are being clipped or include busy tone. That can be done by adding a VM_TRUNCATE_TIME= setting with a value from 0 to 7 seconds.

o New Zealand, Australia, China and Saudi Arabia: 5 seconds.
o Korea: 3 seconds.
All other locales: 7 seconds.

SHOW_LINEID_NOT_OUTSIDE
By default, for calls where no incoming caller ID (ICLID) information is available, the IP Office inserts the word "External" wherever ICLID information is normally displayed. The NoUser source number value SHOW_LINEID_NOT_OUTSIDE can be used to make available within the configuration for each trunk and channel Line Name and Channel Name fields. The text entered into those fields is then used with external calls without ICLID information.

o This feature is not used with SIP, IP DECT, E1R2 and S0 lines.
o On T1 lines, a Name field is also made available for individual channels and if set overrides the line name field.
o This feature does not override the display of Withheld if the caller has withheld their ICLID information.
o Where a Name is entered, that value is used to identify calls with no ICLID information.
o For line appearance buttons, if set the Name replaces the Line Appearance ID as the default button label.

TAPI_REPORTS_TWIN_CALLS
Make sure users with twinning show up as busy in tapi when the have a twinned call.

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