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Music On Hold

Music on Hold/Avaya Magic On hold Install & 2nd Music Source by Toni269
Posted: 20 Nov 06

How to install/splice Avaya Magic on hold unit with/Adaptor

Hardware Requirements:
Avaya Magic on hold
û USB Comcode: 700378904
http://support.avaya.com/edoc/docs/misc/Messager_manual.pdf

- Avaya Messager MP3
ò    12VDC Power Pack (Included)
ò    6Æ RCA to RCA Cable (Included)
ò    1/8ö adaptor (used on some phones or P.A. systems) (Included)
ò    (2) wall mount screws (Included)
ò    6Æ USB Cable (Included)

-MOH Adaptor KS-23395, List 4 Music-on-hold interface for use with system 25 Communications system only.

ò    Screw Nuts
ò    Electrical Tape
ò    Punch down Tool
ò    Splicing tool
ò    Available Analog Port
ò    PC with available USB Port û for transferring .mp3 music file
ò    Power Source û Permanent - to power MOH player

Software Requirements
ò    .mp3 music or announcement files
ò    WinXP Home or Professional SP 1 or later
ò    Tenant Partitioning (Only needed if you are adding this as a 2nd music source and want

Safety Instructions
ò    Read System 25 Installation and Maintenance Manual [555-540-103] for complete procedures for installing KS-23395L4 MOH Interface http://support.avaya.com/japple/css/japple?temp.documentID=132320&temp.productID=107601&temp.releaseID=129574&temp.bucketID=160259&PAGE=Document
ò    Never install during a lightning storm
ò    Never install in wet locations
ò    Should be installed by qualified service technicians only
ò    Follow all warnings and instructions marked on products

To install and wire:
Music On Hold (MOH) / Avaya Magic On Hold û Install and Wire to 110/66 Block on Analog Port.

For splicing from 66 block to 600 OHM, take RJ11 cable, splice off coating.
ò    Clip away yellow and black.  
ò    Strip Green and Red down to copper.
ò    Cut off 1 side of black OHM cable, strip down to copper and also strip down to copper on white wire (keep separated)
ò    Splice together red to (black) copper OHM cable, green to white, use screw nuts (or crimp) to secure & wrap with electrical tape.

To play different music based on inbound number or station:
This requires a secondary music source.  I believe there is a limit to the number of music sources you can have, IÆve heard itÆs 250 but donÆt quote me û my system allows for 100.

Solution is Tennant Partitioning. - - If you add a 2nd music source you can have it play for all calls that go to a certain VDN (as well as subsequent stations that answer the calls that routed through that VDN)  Or you can just play the different music on certain stations.

If you setup a new tenant and assign it to the VDN, then for queuing with music and agent pressing ôHOLDö they will hear the MOH for that VDN/Tenant.


ò    PBX Command: ôchange musicö (Add analog port number and description)

change music-sources                                            Page   1 of   7
                                   MUSIC SOURCES

      Source No.   Type   Source                           Description

          1:       music  Type: port  01B1401              MOH Site 1 û Music/Announcements
          2:       music  Type: port  01B0707              MOH Site 2 û Music/Announcements
          3:       music  Type: port  002V703              MOH Site 3 - Music/Announcements
          4:       music  Type: port  03A1001              MOH Site 4 - Music/Announcements
          5:       music  Type: port  01B0505              MOH International  - Music Only

ò    PBX Command: ôChange tenant xö or ôadd tenant xö - Under music source û  input Source No. of the new MOH device you added. (make sure they are in the correct attendant group/night destination û if youÆre adding a 2nd music source to the same site you can simply copy from your tenant 1.

ò    On the VDN Form: ôchange vdn xxxxö (Change Tenant #) Page 1: TN:____x____
o    Put new Tennant number & Save
ò    (For station only) On the Station Form: ôchange station xxxxö (Change Tenant #) Page 1: TN:____x____
o    Put new Tennant number & Save

Resources:
www.royaltyfreemusic.com/
www.freeplaymusic.com/
Avaya Technical Assistance: 800-628-2888

Back to Avaya: CM/Aura (Definity) FAQ Index
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