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Unified Messaging

How to Install Unified Messaging in Exchnage 2000 Enviornment by coladmin
Posted: 17 Mar 04

The following Outlines the Procedure to Install Unified Messaging In an Exchange 2000 Environment I have also included the readme file from the UM Install.

1.    Ensure that you Voicemail System has a IP address that is accessible on your LAN where your Exchange Server Resides
2.    Create a User Account in Active Directory Users and Computers
      a.    Create a Mailbox for this user in Exchange(Right Click on the User and Select Exchange Tasks....Create Mailbox
      b.    This user only needs to be part of the Domain Users Group which it is in by Default
      c.    Email new user to create the mailbox in Exchange(Exchange will not create a new mailbox for a user until the first logon or an email is sent to this user)
3.    Add this user the Local Administrators Group on the PC that you are going to Install the Unified Messaging Application on
4.    Grant the user Full Permissions to Exchange Information Store(s)
      a.    Open up Exchange System Manager
      b.    Administrative Groupsà.Serversà.Serversà.Select your Email Serverà.Expand Storage Groupsà.Right Click on Mailbox Store and Click on the Security Tab
      c.     Add the user and ensure that all allow boxes are checked and click ok.
      d.    This may take up to 15 minutes to take effect
      e.    If you have users on multiple servers that will be using this application then you will need to grant access on all servers
      5.    Install Unified Messaging Application
      a.    This Unified Messaging application can be on any system with the following operating systems
       i.    NT 4.0 Workstation, Service Pack 5
       ii.    NT 4.0 Server, Service Pack 5
       iii.    Windows 2000 Professional, Service Pack 1
       iv.    Windows 2000 Server, Service Pack 1
       v.    Windows 2000 Advance Server, Service Pack 1
      b.    Enter in Active Directory Domain(e.g. @comapnyname.com) and the user and password that you just created
      c.    If you are not installing the UM Application on your Exchange server you must  have Outlook installed on this system and selected as Default Mail Client
       i.    Logon with the user that was created above and configure an Outlook profile with this user account.
      d.    If you are installing the UM Application on your Exchange Server then Installing and Configuring Outlook is not necessary
6.    Connect to the Voice Mail system using the Administration Software
      a.    System PropertiesàParametersàEnter in the IP address of system that the Unified Messaging Software is Installed On and click Save IP.  
      b.    Go back to the top level Merlin Messaging and  Click on the Unified Messaging Box
      c.    Under Parameters enter in Local DNS server, Active Directory Domain Name(e.g. company.com) and admin email address
      d.    Under Mail Servers Select Exchange from the Drop Down Box and enter in your mail servers name and your Active Directory Domain Name as entered above) and click ok
      e.    If the server does not save then see the troubleshooting FAQ..if it does you are good to go
      7.    To Unify with email go under Extensions and check the unify with email box and then enter in the users EXCHANGE ALIAS and not their email address. After you do this voice mails will flow between the Users Mail Inbox and Merlin Messaging


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Readme File from Unified Messaging Install



MERLIN? Messaging System Release 3.0
PARTNER? Messaging System Release 6.0
ReadMe File
Installing Unified Messaging for
MERLIN and PARTNER Messaging Systems
This ReadMe File contains two sections and two appendices:
Section 1 û Unified Messaging Installation Roadmap
Section 2 û Unified Messaging Installation Planning Form
Appendix 1 û Installing a MERLIN or PARTNER Messaging System on a LAN
Appendix 2 û Installing the System Administration Software on a LAN
Note:
For the current version of this ReadMe File and other product documentation, please see www.avaya.com/support.
Section 1 û Unified Messaging Application Installation Road Map
Installation of the Unified Messaging Application (UMA) involves the following steps:
1.    Obtaining all of the information identified in the Unified Messaging Planning form. See Section 2.
2.    Configuring and connecting the MERLIN or PARTNER Messaging System to your LAN. See Appendix 1.
3.    Installing the MERLIN or PARTNER Messaging System Administration (SA) application software on a PC that is connected to your LAN. See Appendix 2.
4.    Installing the Unified Messaging (UM) application on a PC connected to your LAN. The PC is expected to be operational on a 24/7 basis and can be a server PC, your messaging system managerÆs PC, or any other PC that is in the same network domain as that of the Messaging System and the SA application. See the Unified Messaging Application Installation and Configuration Guide in the Avaya PARTNER Messaging Release 6.0 or the Avaya MERLIN Messaging Release 3.0 library CDs.
5.    Configuring a user account for the UM application to integrate with:
?    MS Exchange and SMTP servers or MS Exchange only: Creating a domain user account on your LAN, providing that account with a mailbox and access privileges on your MS Exchange Server(s) and providing that domain user account with administration privileges on the PC where the UM application resides.
?    SMTP server(s) only: Creating a user account with administration privileges on the PC where the UM application resides.
6.    Unifying mailboxes with email accounts using the System Administration application. See the System Administration Application Online Help > Contents > Administer the Unified Messaging Application > Set Unify with Email for a Mailbox.
Section 2 û Unified Messaging Installation Planning Form
The following information will be required to support the installation activities outlined above. This information should be obtained from your companyÆs LAN, MS Exchange or System Administrator. Items marked as (new) will have to be created by the indicated Administrator.
Once this information has been gathered, you can begin the installation starting with step 2, above.
MERLIN or PARTNER Messaging System Parameters
Source: LAN and System Administrators
Parameter    Example    Your Value
Messaging SystemÆs STATIC IP address (new)    123.4.567.891    
Messaging SystemÆs Subnet mask    255.255.255.0    
Messaging SystemÆs Default Gateway    123.4.567.1    
System Administrator Login Name    sysadmin    sysadmin
System Administrator Password    123456    
Note:
The messaging system does not support dynamic (DHCP) IP addressing. The LAN administrator must assign an IP address that is not subject to dynamic assignment by the network.
Email Server-Independent Parameters
Source: LAN or Exchange Administrator
Parameter    Example    Your Value
Domain Name    global    
User Account Name (new)    messaging    
User Account Password (new)    123456    
UM Application PC Static IP Address    123.4.567.124    
UM Application PC Subnet Mask    255.255.255.0    
UM Application PC Default Gateway    123.4.567.1    
Note:
The domain name must be common to the PC that will be running the UM application and the MS Exchange server(s).
SMTP E-mail Server Parameters
Source: LAN Administrator
Parameter    Example    Your Value
DNS IP Address (DNS Server)    123.4.567.105    
SMTP Server Name(s)    e.g., yahoo.com, att.net    
Note:
The Messaging System must communicate with the PC running the UM application. Avaya recommends a static IP address for the PC to allow the Messaging System to communicate with the UM application, if the PC is inadvertently powered down and restarted.
Appendix 1 û Installing a MERLIN or PARTNER Messaging System on a Local Area Network (LAN)
Before connecting a PARTNER or MERLIN Messaging System to your LAN, the Messaging system must be assigned:
?    a STATIC IP address
?    a subnet mask
?    a default gateway address applicable to your LAN
Your LAN administrator will provide these parameters. These parameters can only be installed into the PARTNER or MERLIN Messaging system using the moduleÆs RS232 serial interface and a PC based communication application, such as HyperTerminal.  The HyperTerminal application is available on any PC running a Windows (95, 98, NT or 2000) operating system. The PC must have its serial port connected to the RS232 labeled port on the front panel of the Messaging system module. This will require up to a 25-foot D8W cable, a 355AF adapter and a male DB25-to-female-DB9 connector.  For more information regarding this serial connection, see ôEstablishing a sessionö section in the ôTerminal Based Reporting, Diagnostics and Maintenance chapter of the MERLIN Messaging Release 3.0 or PARTNER Messaging Release 6.0 Installation, Programming, and Trouble Shooting Guide Online contained on the Library CD.
The following steps explain how to install the assigned Static IP, Subnet Mask and Default Gateway addresses on the Messaging System:
1.    Connect the RS-232 cable from a PC to the RS-232 serial port on the Messaging module.
2.    Start a HyperTerminal session on the PC. The Connection Description dialog box appears.
3.    Enter a name that describes the connection (for example, MERLIN or PARTNER Messaging), and click the OK button. The Connect To dialog box appears.
4.    From the Connect using box, select the COM port to which the RS-232 cable is connected, and then click the OK button. The COM Properties dialog box appears.
5.    Set the following options:
?    Bits per second: 38400 (MERLIN Messaging) or 19200 (PARTNER Messaging)
?    Data bits: 8
?    Parity: None
?    Stop bits: 1
?    Flow control: None
6.    Click the OK button. The Messaging system prompts you to login.
7.    Type sysadmin, and then press the ENTER key. The Password prompt appears.
8.    Enter the administrator password, and then press the ENTER key. The Options menu appears.
9.    Enter 1 and press the ENTER key. The System Configuration Options menu appears.
10.    Enter 3 and press the ENTER key. The IP Address Assignments menu appears.
11.    Enter 1 and press the ENTER key. The Messaging System displays the current IP address of the Messaging module and prompts you to enter the new IP address for the Messaging module.
12.    Enter the Fixed IP address for the Messaging module provided by your LAN Administrator, and press the ENTER key. The Messaging prompts you to confirm the new IP address.
13.    Enter y and press the ENTER key to confirm the new IP address. The Messaging System displays the new IP address and then displays the IP Address Assignments menu with the updated assignment.
14.    Enter 2 and press the ENTER key. The Messaging system displays the current subnet mask address of the Messaging module and prompts you to enter the new subnet mask address for the Messaging module.
15.    Enter the subnet mask address for the Messaging module provided by your LAN Administrator, and press the ENTER key.  The Messaging System prompts you to confirm the new subnet mask address.
16.    Enter y and press the ENTER key to confirm the new subnet mask address.  The Messaging System displays the new subnet mask address and then displays the IP Address Assignments menu with the updated assignment.
17.    Enter 3 and press the ENTER key. The Messaging system displays the current default gateway address of the Messaging module and prompts you to enter the new default gateway address for the Messaging module.
18.    Enter the new default gateway address for the Messaging module, and press the ENTER key. The Messaging system prompts you to confirm the new default gateway address.
19.    Enter y and press the ENTER key to confirm the new default gateway address. The Messaging system displays the new default gateway address and then displays the IP Address Assignments menu with the updated assignment.
20.    Press the ENTER key. The System Configuration Options menu appears.
21.    Press the ENTER key. The Options menu appears.
22.    Enter 7 and press the ENTER key to log out of Messaging System maintenance interface.
23.    Close the HyperTerminal session.
24.    Connect the 10 Base-T cable from your companyÆs LAN to the RJ-45 connector labeled ôLAN Portö on the face of the Messaging module.
25.    Disconnect the RS-232 serial cable from the Messaging module.
Note:
The IP address information is contained in permanent memory on the Messaging Module.  If the Messaging Module is replaced for any reason, the above procedure must be repeated to install the IP addresses on the new Messaging Board. The IP address information is not backed-up on the Messaging system back-up card.
 
Appendix 2 û Installing the System Administration Software on a LAN
The PARTNER or MERLIN Messaging System Administration (SA) application software can be used instead of the Touch-tone user interface to configure and program the messaging system. You must use the SA application to configure the Unified Messaging application.
Installing the SA Application
The SA application is installed on a PC that is connected to the LAN.  Only a user on that PC can install the SA application.  The SA application will communicate with the Messaging system through its LAN port.  Installation of the MERLIN Messaging or PARTNER Messaging SA application can be performed from the MERLIN Messaging System Release 3.0 or PARTNER Messaging Release 6.0 Library CD. You select ôPARTNER Messaging or MERLIN Messaging System Administrationö under ôInstall Softwareö from the main Library screen. This will automatically launch a windows software install wizard. Follow the instructions displayed by the install wizard to complete the installation.
Launching the SA Application
1.    To start the SA application, perform one of the following steps:
?    Double-click on the MERLIN or PARTNER Messaging Administration desktop short cut.
?    Select the MERLIN or PARTNER Messaging Administration short cut from the Start menu.
?    From the Start menu, select Programs > MERLIN Messaging Release 3.0 or PARTNER Messaging Release 6.0. (This is the default location.)
2.    The Messaging Login window appears, displaying the Messaging Login dialog box.
3.    In the IP address or host name box, enter the Fixed IP address of the Messaging System module that was loaded into the message system (See Section 2)
4.    In the Login box, enter sysadmin.
5.    In the Password box, enter the system administration password. (If this is your first time logging in to the system, click the OK button. You are prompted to enter the password.)
6.    Click the OK button.
Once you log in successfully, you can start administering the Messaging system. The SA application windows display the current Messaging settings. For more information regarding installation and use of the SA application, see the MERLIN or PARTNER Messaging System Administration Getting Started Guide under Documentation, System Administration contained on the Library CD.

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